The challenge about falling short for a routine 'job' is the backlog will build up very quicky.
If one day of lapse causes 40,000 later delivery, what will one week of late delivery leads to?
In my opinion, the SingPost spokesman should have just highlight that they will step up efforts to improve their service.
I guess, it is hard to do so when the mail delivery business is hardly growing.
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SINGPOST FINED $10,000 FOR LATE DELIVERY OF 40,000 LETTERS
http://therealsingapore.com/content/sin ... 00-lettersSingPost has been fined $10 000 for lapses which resulted in the late delivery of about 40,000 local letters.
The Infocomm Development Authority (IDA) had imposed stricter penalties for lapses in service standards since July 2012.
This is the first time that SingPost has been fined since the new penalties were imposed.
IDA reported that SingPost is required to deliver local letters by the second working day after posting and this was not done earlier this year in February.
A SingPost spokesman explained that it had only fallen short by a “fraction” in one of the seven quality standards it is required to maintain. However, a detailed explanation of the lapse that caused the delivery error was not provided.
This is not the first time a mailing blunder was reported under SingPost.
In April, TREmeritus reported that an owner of a woman’s fashion boutique in Far East Plaza had not received a 30kg parcel worth about $5000. The parcel was misdelivered to a competitor’s shop on a different floor and some of the stock had been sold by the time the mistake was discovered.